Can’t See It from My House

Can’t See It from My House

One of my first jobs was working in new home construction as an apprentice finish carpenter. I’ll never forget one of the carpenters making a mistake, and then announcing with great pride, “Oh well, can’t see it from my house.” The declaration was clear,...
Customer Deaf

Customer Deaf

Entering, not too long ago, in to the enterprise lexicon came the acronym VOC (voice of the customer) this to me is effectively a reskin of the old chestnut “Listening to your customer”. Wikipedia describes it as “the in-depth process of capturing customer’s...