In search of bad news

My position as director of quality for Van der Stähl Scientific means I start each day as a chronic cynic. I am the Grim Reaper of sorts as the news I typically deliver is bad, which by the way, is good. In order for us to have forward progress, we need to develop a...

Watch that basket

Right now floating around in your head is a 4-digit pin number for your ATM card. It’s a firewall to keep people from a 3-day shopping spree at Nordstrom’s. Is it valuable? Of course it is.  If you develop a validation program and have engendered process settings for...