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Did you know we have multiple levels of service and calibrations for your machinery? The past few years we have added new services under our ISO 17025 accredited laboratory scope to better serve medical device packaging validation. Call customer care for more information 800-550-3854.

A few thing to know about our SERVICE AND CALIBRATIONS

If you are only sending your device to our lab for calibration, we urge you to consider a full service by our skilled technicians as calibration cycles may be shortened with worn parts. We always recommended sending product pouches with your sealer in the event we may need them for a machine output evaluation. Please take a few moments to read the SRA agreement.. The SRA (service return authorization) agreement outlines important instructions on how to safely return your machine for service or calibrations. Sadly, many machines have come to our service center completely destroyed because of improper crating and padding. Please take a quick moment to review this page for additional information before sending us your machinery.

Prepare

Often machinery sent back to our laboratory for calibration is damaged from other items rubbing or bumping against the unit shipped. Remember to remove tables, feed trays or any other part of the machine not needed for calibration or service. For more details, contact customer care at 800-550-3854.

Pack

Pack your machinery in a multi-wall weight rated box or custom crate that can withstand a hard hit or fall. Always allow a 6-inch buffer and remember to pad the machine with a strong closed cell foam or layered corrugated material. Never use packing peanuts, lose fill or paper as the principle buffer.

Ship

Be sure to write the SRA (service return authorization) number on the packing slip or outer box. Insure your machine for replacement with the shipping company for the full value of the machinery in the event of a total loss of your equipment. Then send us an e-mail so we know your machine is on its way.

Skilled technician support

Get the most out of your calibration and let us perform a complete PM on your sealer. With factory parts, serviced by our highly skilled technician, your machine will operate at peek performance between calibration cycles. We now offer expanded calibration options on qualifying sealers such as microprocessor timer function verification, as well as force calibration. Our laboratory also offers medical device pouch testing in our ISO 17025 accredited laboratory, contact us about our expanded services 800-550-3854.

ISO 17025 Accredited

If you are a ISO 13485 medical device organization than your quality team is held to the highest standard in manufacturing. Partnering with vendors that are also ISO accredited is vital to your total quality plan. Why not begin your medical device packaging validation with a company that understands quality systems?

Medical device packaging support laboratory

Our ISO 17025 laboratory means we test, inspect and calibrate to ensure the highest quality standards for the machines we sell. When your customer list includes NASA and the Centers for Disease Control, absolute quality is paramount. We have developed and patented systems to help medical device manufactures reach their goal of precision in sterile device packaging. Our ISO 17025 accredited laboratory upholds the highest requirements and principles under this rigorous and exacting quality system. Our accreditation is symbolic of our commitment to total quality.

  • Thermal mapping and calibration
  • Platen force calibration
  • Tension calibration
  • comprehensive inspection reports
  • Annual preventive maintenance
  • Machine repair services
  • ASTM F-88 seal strength testing
  • thermocouple dry well calibrations

Verify timer  Accuracy

Verifying all machine attributes can be vital when developing a medical device packaging validation. With our latest iteration of machinery, we can now verify that the microprocessors timer function is working within spec. This verification process allows us to utilize an external electronic timer that gates time periods. Our new sealers low voltage output signal, can verify that the internal ceramic resonator is producing time periods that are compliant within fractions of the second. These timer verification sessions are certified under our ISO-17025 accreditation. To learn more about this verification service as well as all of our testing and calibration capabilities contact engineering.

"The Van der Stähl name has become a fan favorite within our metrology department because of the certification Van der Stähl performs on the units. When we receive the machines in, the metrology department needs to do very little to get these active..."

― MATT SMITH, MANUFACTURING ENGINEER
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Understanding sealing Environment

With an external force sensing system, we can now measure and calibrate transducers on our qualifying packaging machinery allowing us a look in on force at the platen. Another important tool in our laboratory to provide our customers with the needed peace of mind that their equipment is running as expected. We continue to develop new ways to assure medical device packaging excellence.

Our customers are talking

"...The Van der Stähl name has become a fan favorite within our metrology department because of the certification Van der Stähl performs on the units. When we receive the machines in, the metrology department needs to do very little to get these active..."
― MATT SMITH, MANUFACTURING ENGINEER

Our customers are talking

"Amazing company to work with. The information is exactly what we need to complete our IQ OQ PQ. Thank you!!!!!! Your company is a leap above the rest…"
― AARON, DIRECTOR OF QUALITY CONTROL

Our customers are talking

"We have found Van der Stähl products and services to exceed our expectations. The sealers, test equipment and calibration services have been robust, efficient, and competitively priced. Van der Stähl is a key contributor to our continued success."
― RICHARD DAVIS, DIRECTOR OF ENGINEERING

Our customers are talking

"I just wanted to send a quick note to thank you and all the Van der Stahl Scientific team for going above and beyond to resolve the issues we had with our pouch sealer. Even though the issues were not of your doing, you took it upon yourself to make things right so we could meet the commitments that we made to our customers. We were blown away by your response and greatly appreciate you, not only for expediting the build, but for completely replacing the machine!"
― ALAN SCOTT, PACKAGING ENGINEERING COORDINATOR

Our customers are talking

"High level of customer service by a group of technicians and sales staff that know their product."
― MARY ANN GREENAWALT, DIRECTOR

Our customers are talking

"Your customer service is even better than the great equipment you provide. Even on the other side of the world I know we can count on your team. We are customers for life. Van der Stähl has the best combination of equipment and people."
― THOM TRIMNAL, GENERAL MANAGER

ACCREDITATION MATTERS

Partner with professionals who understand your business, Van der Stähl Scientific

As medical device packaging processes become more rigorous, it is essential to choose accredited and competent vendor partners. We deliver our machinery through our ISO 17025 accredited calibration laboratory to give you a solid start on your installation qualification for your packaging validation. In our Laboratory we can develop seal strength values so you can better understand your aggregate packaging plan. We will continue to add to our scope to provide our customers with more services from our accredited testing and calibration laboratory.